Privacy Policy

1. Who We Are

This Privacy Policy describes how Las Cruces Insulation ("we," "us," or "our") handles information collected through our website at lascrucesinsulation.com (the "Site"). We are based in Las Cruces, New Mexico and provide residential and commercial insulation services throughout southern New Mexico and west Texas.

Questions about this policy can be directed to us at contact@lascrucesinsulation.com.

2. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our Site, we collect the information you submit, which may include your name, phone number, email address, property address, and a description of your project. This information is submitted voluntarily when you choose to contact us.

Automatically Collected Information

When you visit our Site, certain technical information is collected automatically by our hosting platform and analytics tools. This may include your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information helps us understand how visitors use the Site and identify any technical problems.

Cookies and Similar Technologies

Our Site may use cookies, which are small text files placed on your device, to improve your browsing experience. Some cookies are necessary for the Site to function. Others are used for analytics purposes. Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect some features of the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to estimate requests and contact form submissions.
• To schedule on-site visits and communicate with you about your project.
• To improve the content and usability of our Site.
• To understand how visitors find and use our Site through aggregated analytics data.
• To comply with legal obligations that may apply to our business.

We do not sell your personal information. We do not use your information to send unsolicited marketing emails or text messages unless you have expressly requested ongoing communication from us.

4. How We Share Your Information

We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes. We may share information in the following limited circumstances:

• Service providers: We use third-party tools to operate our Site and process form submissions. These providers access information only as needed to perform services on our behalf and are obligated to keep it confidential.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process such as a subpoena, court order, or government request.
• Business transfers: If our business is sold or merged, your information may transfer as part of that transaction. We will notify you of any such change through this policy or direct communication.

5. Data Retention

We retain contact form submissions and related correspondence for as long as needed to fulfill the purpose for which it was submitted, generally for the duration of our business relationship with you and for a reasonable period afterward for record-keeping purposes. When information is no longer needed, we delete or anonymize it in a manner consistent with standard business practices.

6. Your Rights and Choices

Depending on where you live, you may have certain rights with respect to your personal information, including the right to access, correct, or request deletion of the information we hold about you. To exercise any of these rights, contact us at contact@lascrucesinsulation.com. We will respond to verifiable requests within a reasonable timeframe.

If you have submitted a contact form and no longer wish to be contacted, simply let us know by email or phone and we will remove your information from our active outreach list.

7. Security

We take reasonable steps to protect the information submitted through our Site from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we use commercially reasonable safeguards appropriate to the nature of the information we handle.

8. Third-Party Links

Our Site may contain links to third-party websites such as Google Maps or other resources. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices of sites we do not control, and we encourage you to review the privacy policies of any third-party site you visit.

9. Children

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: